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IMPORTANT!

If upgrading from a previous version, be sure your support contract is current before running the installer (see Preferences > General > Server Settings > License Status). Otherwise, you will be prevented from updating your database and will have to revert to your backup of your previous version.

Web Help Desk 9.1.24
Release Notes HTML   RSS
Administrator's Guide (13.4MB) PDF
Mac OS X (MB) HTTP   FTP   (MD5) Older versions
Windows Server (102MB) HTTP   FTP   (MD5) Older versions
Linux (101MB) HTTP   FTP   (MD5) Older versions
Solaris (70MB) HTTP   FTP   (MD5) Older versions
Web Help Desk 9.2 Release Candidate (9.2.0.10)
Release Notes HTML   RSS
Mac OS X (MB) HTTP   FTP   (MD5) Older versions
Windows Server (102MB) HTTP   FTP   (MD5) Older versions
Linux (101MB) HTTP   FTP   (MD5) Older versions
Solaris (70MB) HTTP   FTP   (MD5) Older versions

Mac OS X Installation Instructions

  1. Log into the server as a user with administrative privileges and download the latest installer (above).
  2. If you are upgrading to a newer version, stop the Web Help Desk by clicking on the Stop Web Help Desk icon in /Appications/WebhelpDesk/.
  3. If the installer disk image does not mount automatically after downloading, double-click the WebHelpDesk-<version>.dmg icon to mount it. Double-click the WebHelpDesk.pkg package inside the mounted disk image to run the installer.
  4. When the installer finishes, start the Web Help Desk by double-clicking on the Start Web Help Desk icon in /Appications/WebhelpDesk/.
  5. Connect to the Web Help Desk with this URL and update the database as prompted:

    http://localhost:8081

  6. If installing the Web Help Desk for the first time, you can log into the initial administrator account with the username/password admin/admin. After logging in, go to Techs > Technician List > [Admin, Joe] to change your password and other profile settings. If you have purchased a license, enter it at Preferences > General > Server Settings; otherwise, the application will run in full-featured demo mode for 30 days before restricting you to a Lite 1-tech license.
  7. For further instructions, see the README file at /Library/WebHelpDesk/README.txt and download the Web Help Desk Administrator's Guide (above). The README document provides instructions for modifying port and memory settings, configuring SSL, integrating with Apache, enabling Unicode, localizing the client interface, troubleshooting, and more.

Windows Installation Instructions

  1. Log in as an Administrator and download the latest installer (above).
  2. If you are upgrading to a newer version, select Start > Programs > WebHelpDesk > Stop Web Help Desk.
  3. Run the installer by double-clicking its icon.
  4. When the installer finishes, start the Web Help Desk by selecting Start > Programs > Web Help Desk > Start Web Help Desk.
  5. Connect to the Web Help Desk with this URL and update the database as prompted:

    http://localhost:8081

  6. If installing the Web Help Desk for the first time, you can log into the initial administrator account with the username/password admin/admin. After logging in, go to Techs > Technician List > [Admin, Joe] to change your password and other profile settings. If you have purchased a license, enter it at Preferences > General > Server Settings; otherwise, the application will run in full-featured demo mode for 30 days before restricting you to a Lite 1-tech license.
  7. For further instructions, see the README file at \Program Files\WebHelpDesk\README.txt and download the Web Help Desk Administrator's Guide (above). The README document provides instructions for modifying port and memory settings, configuring SSL, integrating with Apache, enabling Unicode, localizing the client interface, troubleshooting, and more.

Linux Installation Instructions

NOTE: The standard Java graphics libraries used by the Web Help Desk to generate charts depend upon the X Windows libraries. The X Windows daemon does not need to be running, but the X Windows libraries must be located at /usr/X11R6/lib. Most Linux distributions provide X Windows, or you can download it from http://www.xfree86.org.

To install the Web Help Desk once the X Windows libaries are in place--

  1. Download the latest Web Help Desk RPM (above).
  2. Uncompress and install:

    gunzip webhelpdesk-<version>-1.noarch.rpm.gz
    sudo rpm -Uvh webhelpdesk-    <version>-1.noarch.rpm

    where <version> is the latest version of the Web Help Desk. The RPM installs the Web Help Desk at /usr/local/webhelpdesk and starts it automatically. Note: If you are using a Debian flavor of linux, you will need to include the --nodeps flag when installing the RPM, or else you might get a failed-depdendency error on "/bin/sh":

    sudo rpm -Uvh --nodeps webhelpdesk-<version>-1.noarch.rpm

  3. Connect to the Web Help Desk and update the database as prompted:

    http://localhost:8081

  4. If installing the Web Help Desk for the first time, you can log into the initial administrator account with the username/password admin/admin. After logging in, go to Techs > Technician List > [Admin, Joe] to change your password and other profile settings. If you have purchased a license, enter it at Preferences > General > Server Settings; otherwise, the application will run in full-featured demo mode for 30 days before restricting you to a Lite 1-tech license.
  5. For further instructions, see the README file at /usr/local/webhelpdesk/README.txt and download the Web Help Desk Administrator's Guide (above). The README document provides instructions for modifying port and memory settings, configuring SSL, integrating with Apache, enabling Unicode, localizing the client interface, troubleshooting, and more.

Solaris Installation Instructions

NOTE: You will need the open-source utility sudo (provided in the SFWsudo package at http://sunfreeware.com).

The Web Help Desk startup script depends on finding the bash shell at /bin/bash. Unfortunately, before Solaris 9, bash was not included in the default installation. If you do not have bash installed, you can download it as a package from http://sunfreeware.com. After installing the package, check that there is a link to the bash executable from /bin/bash. If not, you can create it with the command ln -s <path_to_bash_executable> /bin/bash.

Due to inconsistencies in the implementation of various tar utilities for Solaris, we now provide the Solaris installer in .zip format rather than .tgz.

To install the Web Help Desk once the above prerequisites are met--

  1. Download the latest Web Help Desk installer zip file for Solaris (above).
  2. If you have previously installed the Web Help Desk, stop it:

    /usr/local/webhelpdesk/whd stop

  3. Extract the webhelpdesk folder into /usr/local/. (If updating, extract the new package on top of your existing installation.)

    sudo unzip webhelpdesk-<version>.zip -d /usr/local/

  4. If installing the Web Help Desk for the first time, execute the following to make the Web Help Desk start up automatically after a reboot:

    sudo /usr/local/webhelpdesk/bin/install_autostart

  5. Start the Web Help Desk:

    /usr/local/webhelpdesk/whd start

  6. Connect to the Web Help Desk and update the database as prompted:

    http://localhost:8081

  7. If installing the Web Help Desk for the first time, you can log into the initial administrator account with the username/password admin/admin. After logging in, go to Techs > Technician List > [Admin, Joe] to change your password and other profile settings. If you have purchased a license, enter it at Preferences > General > Server Settings; otherwise, the application will run in full-featured demo mode for 30 days before restricting you to a Lite 1-tech license.
  8. For further instructions, see the README file at /usr/local/webhelpdesk/README.txt and download the Web Help Desk Administrator's Guide (above). The README document provides instructions for modifying port and memory settings, configuring SSL, integrating with Apache, enabling Unicode, localizing the client interface, troubleshooting, and more.